Help Desk assistance is available Monday through Friday, 9:00 a.m. - 5:00 p.m. There are a few ways to contact the Court based upon your needs. Your question(s) may already be answered in our frequently asked questions section of our website. Please refer to this section before contacting the Court.
No employee of the Court is permitted to give legal advice or to respond to questions that may constitute legal advice. General information regarding filing a bankruptcy case, fees, forms, trustees, Court locations, calendars, etc. is available on this site at no charge. Also, links are provided on this site to other information including the Federal Rules of Bankruptcy Procedure and the South Carolina Bankruptcy Local Rules.
Electronic Filers Help Desk (registered electronic filers)
If you are a CM/ECF Electronic filer, please contact us by telephone: 803-253-3624 or electronically by clicking on this link.
CM/ECF General Assistance (non-electronic filers)
If you need help with a case that has been filed on CM/ECF or generalized questions about CM/ECF, please contact us by telephone: 803-765-5436.
For emergency exceptions to the Court's mandatory electronic filing requirement, refer to SC LBR 5005-4. The number to use for an emergency facsimile transmission only upon the failure of CM/ECF and pursuant to the Local Rules is 803-253-3368.
The technical support help desk is for non-CM/ECF procedural questions. If you are having pc, scanner or PDF related issues, contact the Technical Help Desk by clicking on this link.
In the event CM/ECF is not available during non-working hours, parties may send an e-mail to firstname.lastname@example.org to alert Court personnel. In many instances, the Court may already be aware and working on the issue. Subsequent notification of any resolution of the technical difficulty will be relayed using the Court's standard Web Alert system. Court personnel will not respond to e-mails sent to the foregoing address. Parties should continue to refer to Local Rule 5005-4 for appropriate courses of action with respect to emergency filing needs and the inability to file documents.
Help for unrepresented individuals is available by telephone at: 803-765-5436, and a person in the Court's Public Services Department will assist you.